Refund policy
Last updated: July 2026
Overview
At AYIH Store, your satisfaction matters. Because many of our products are made-to-order, personalized, or consumable wellness items by our fulfillment partners, our return policy reflects the nature of each product type. Please read below carefully.
What Can Be Returned or Refunded
We accept return/refund requests for items that are:
- Damaged or defective upon arrival
- Incorrect (wrong item, wrong design, or wrong product sent)
- Lost in transit (not delivered within the expected timeframe)
- Significant printing errors
To be eligible, all claims must be submitted within 30 days of the delivery date by emailing hello@ayihstore.com with your order number and clear photos of the issue.
Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Supplements, vitamins, and wellness consumables — are final sale and cannot be returned for health and safety reasons, except in cases of damage or incorrect shipment.
- Custom print-on-demand items (apparel, accessories) — ordered in the wrong size or color by the customer
- Personalized jewelry — custom-engraved or personalized items cannot be returned unless defective
- Items returned without prior authorization
Resolutions
Depending on the issue, we will offer one of the following:
- A free replacement shipped to you at no cost
- Defective or misprinted items: we'll send a free replacement or issue a full refund — your choice.
- A store credit or refund to your original payment method (at our discretion based on the situation)
Order Cancellations
Because our products go into production quickly, cancellations are only accepted within 24 hours of placing your order. After that, the order may already be in production and cannot be cancelled.
Questions?
Contact us at hello@ayihstore.com — we typically respond within 1–2 business days.